How soon can I receive my order?
There is a 2 hour time window, from the time the order is placed. For both In-Store pick ups and Deliveries.
How do substitutions work?
When we’re shopping your order our team will communicate with you about any out-of stock items and recommended substitutes that you can directly approve or reject. When ordering, feel free to enter any items notes in the cart with specific instructions for substitutions.
Do you deliver?
Yes! We deliver within ~10 miles of each store. You can confirm whether we deliver to you when entering your delivery address.
Where do I pickup my curbside orders? At all locations we offer contactless pickup and will deliver groceries directly into your trunk! Once you’ve arrived for your curbside pickup, call the store phone number and ask to be connected to curbside pick up.
Is there an order minimum I need to meet?
Yes, there is a $50 order minimum.
Can I tip my Joseph’s shopper?
Yes! Search for “Tip Your Shopper” to see different options to add tips.
Can I review my order once it’s been placed?
Yes! Log in to your account and select ‘Past Items’.
How can I cancel or change an order I’ve placed?
Please call the location you ordered from if your order is already placed.
When is my credit card charged?
Your credit card will initially show a pending charge for the amount of your original online order. However, your final charge will only reflect the products we were able to fulfill from your order. Your final receipt will be included with your grocery order.
We strive to offer you the best online shopping experience we can.
If you have any comments please reach out at [email protected]